Documentation Support

Getting Support

When contacting technical support please provide us with as much information as possible including the following:

  • Name of the Product
  • Product Version Number
  • Operating System
  • Your Name
  • Company Name
  • Your Email Address
  • Your Phone Number
  • Product Registration Number
  • Any files to help us reproduce your problem (if needed)

Support E-mail

You can contact support directly by sending an e-mail to
Support e-mails are answered within one business day during the normal business hours listed below.

Support Telephone & Fax

Telephone: +1 610 284 4006
Fax: +1 610 284 4233

To better serve you, please call us during our normal business hours, Monday – Friday, 8:00 am – 5:00 pm U.S. EST/EDT. A member of our friendly, knowledgeable support staff will reply as soon as possible, generally within one business day.